Returns & refunds

POLICY PREVIEW — operating details are being finalised before launch.

Start with a message

Email 269423152@qq.com with your order number and the issue. Please contact us for return instructions before sending an item back. Do not return items to the package address or our contact location unless instructed. This request does not restrict your statutory cancellation or consumer rights.

Damaged, incorrect or missing items

Tell us what happened and provide reasonable supporting information where available. Depending on the issue and applicable law, we will arrange a replacement or refund. For a confirmed quality issue, we cover reasonable necessary return shipping. A lost parcel cannot be required to be returned.

Returns and refunds without return

For some low-value or damaged items, a refund or replacement without a return may be appropriate. This is assessed case by case. Where a return is required, we will provide the destination and instructions.

Changing your mind

Your rights depend on the law applicable to your purchase. For eligible EU and UK distance purchases, a statutory 14-day cancellation right generally applies, subject to legal exceptions. Any direct return costs payable by you must be disclosed before purchase. We do not apply a blanket seven-day limit to statutory claims.

Cancelling before dispatch

Contact us promptly to request cancellation before dispatch. We will check the fulfillment status and confirm the outcome; submitting a request is not a confirmation that a dispatched parcel has been stopped.

Your legal rights

We do not currently offer an additional commercial warranty. This does not limit applicable statutory guarantees or remedies, including rights concerning faulty goods.